sad

To all my lovely clients and companies, buddies and friends... I am sad to have to post this blog, but from now on our policy is going to have to change a bit.. Of course we always try to do our utmost to be as helpful and accommodating with all the many changes of plan as each event unfolds...of course this often means more time and effort and cost for us!! Although I try to have accounts settled before every event, often there are outstanding amounts that I have to chase. But we are a small company and working on small margins and recently I have been let down by a client abusing our goodwill. So it is time to toughen up and so from now on we will have to have all payments before the event. If ever this seems unreasonable (for example if we sit down in the middle of a field and refuse to move a marquee until we are paid extra to do it!!)..this is the reason why!
Here is the email I had to send..

Hello Karen,
I imagine you have decided not to respond to my contact and are not planning to pay the balance owed for your wedding hire.

I could go down the route of involving my solicitor etc, but have neither the time or energy.

instead, with great sadness I have decided never now to trust to goodwill and to believe that by putting ourselves out for our clients that they will appreciate our work and pay us accordingly. From now on we will not provide goods or services without full payment first. In your case that would have meant your sister in law giving the boys the full amount in cash before they moved the marquee to the second chosen position. I will be detailing this experience on my blog so future customers understand why, reluctantly, we will not be offering such a generous and helpful service in the future.

Caroline Penny